PRIVACY POLICY

Radarr Technologies Pte. Ltd (“Radarr” or the “Company”)  with offices at 71 Robinson Road, 14-01, Singapore 068895 (Singapore Company Number 201223317H) agrees to respect the personal data of persons who subscribe to the Services as defined below (“Clients”), visitors to the Company’s websites (the “Visitors”), and persons registered for events organized by the Company (the” Participants”). This Privacy Policy describes the privacy practices applicable to the use of the Company’s websites and related applications and services offered by the Company (the “Services”).

This Privacy Policy explains how we collect, process, and use data about you as well as by our Product Administrators. This Privacy Policy applies to all users, including those users who use the Services via their employer or another company. This Privacy Policy also applies to all of the data that we collect through our Services, irrespective of the type of Services or the device you use to access the Services.

A Product Administrator is a Product Subscriber, a user accessing our demos, or someone who is running/ using our applications. Each of our Product Administrator is bound by this privacy policy and commits to respect your privacy as well as we do. In the event you have any questions, queries or concerns about our policy or practices – please reach out to us at info@.radarr.com . When you sign up for a  product of the Company, you agree to provide the Company with your personal information and allow the Company to collect and use certain additional information for various purposes – that have been outlined in clear detail in this Privacy Policy. While the Company will collect information about you to provide you the the appropriate product or service, we do not provide any information about you (the user) to any third party without your consent.

This Privacy Policy covers applicable information practices for the Web sites affected by this Privacy Policy, including
https://www.radarr.com
https://app.radarr.com

Radarr App on Play Store

Radarr App on App Store
(collectively the “Radarr websites” or the “Company websites”).

Radarr is a  social/news intelligence listening, monitoring and analytics and Customer Engagement (CX) platform that blends powerful listening and analytics with a uniquely designed interface to help users easily assimilate and analyse mentions about their brand and topics of interest in the online and offline space. We crawl and index publicly available information (including data) from the Internet. We also contract directly with third party providers to gain access to their information (including data). In each case, the information that we have access to is published or made available by Authors. This information is then collated and stored in our database. We offer access to our database, as well as analytics of the data within that database, to third parties (our “Services”) through our platform(s).

Radarr partners with 1st and 3rd party data providers listed as Twitter, Facebook, Instagram  which are compliant with GDPR (as at 1st of May 2020). All data accessible via Radarr is provided from publicly accessible and shared domains.

Google API Services

Radarr’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Additionally, Radarr app distributed on Google Play is also subject to Google Play Developer Distribution Agreement.

YouTube API Services

The Company also uses YouTube API Services to fetch, process and store data from YouTube. By logging into and using the Company’s platforms, you confirm that you agree to be bound by the YouTube Terms of Service and Google’s Privacy Policy If you have provided us your access token to fetch data from YouTube or other Google platforms, you can revoke the access at any time via the Google security settings page. YouTube data includes information on videos and channels either belonging to the user or to another user if it is publicly available and could include the following:
Account profile name and picture
Account followers volume number
Post likes, comments and views data
Post video content link and description
This data is securely stored in our servers based in Singapore, and encrypted. This data is used primarily to inform the Company’s clients on content trends, and content performance including their own content. As per YouTube’s policy, all such data is removed from our servers after 30 days.

Data that is shown on Radarr is based on YouTube channels and other platform tracked based on client provided specifications. If that content happens to be an advertisement, it is shown anyway since video content is not screened and is simply configured based on channel. Advertisements as such are not displayed on our platform anywhere.

Since all of the information that we access is publicly available, the raw information we have about you could be found by anybody with access to the Internet. Some of this information is personal data. For example your name or username in connection with your Twitter or Facebook profile would be personal data. Other information we process may not be personal data (for example if you publish an anonymous review on a website).

As an Author, you are the source of the data. You have control over that data within the platform you choose to publish it on (e.g. Twitter or Facebook), including through using the privacy settings made available to you by that platform. In addition to whatever rights you have via your relationship with any publishing platform, you also have certain rights relating to your data that we process, as set out in this Privacy Policy.

When you want more information about the Services, subscribe to the use of the websites or other Services, register for a demo or our newsletter, the Company asks you to provide your personal details such as your name, your company name, your email address, your job title, your contact number and your location and other data relevant to the Services we provide. If you are not an administrative user for your account, the same data about you may be provided by a colleague or other third party. We may also collect other data directly from you, from time to time.

If you choose to purchase our Services or register for a demo or our newsletter, your contact details will be stored in our encrypted servers, anonymous to server operators as well. Newsletters and further communication based on contact details shared with the Company are made completely voluntarily and subscribers can easily unsubscribe.

When candidates apply for a position with the Company, we may also ask them to provide additional information, such as a resume. Contact Information, Application Information, and any other information you provide to the Company through the Services are collectively referred to as “Data”.

When you browse the Company’s websites, the Company may also collect information through commonly used dedicated tools, such as cookies and web beacons (the “website Browsing Information”). Website browsing information includes the standard information of your web browser (for example, the type and language of your browser), your IP address and the actions performed on the Company’s websites (for example, the web pages you visited and the links you clicked on). To learn more about how the Company  and third-party information is collected by the Company, please continue to read below.

We do not collect any payment information on any of our products. We redirect you to a 3rd party payment processor which in turn informs our servers of the success or failure of your transaction so we can take appropriate action in relation to your subscription.

If you contact our support services through chat or email, we will collect the data we need to categorize your question and respond to it. We also use this data to track potential issues with our Services and customize our support responses to better serve you.

We collect data about you when you use any part of our Services. For example, if you are logged in to your Radarr account, we will collect data as to how often you use Radarr, what queries you created or amended, and other data about how you interact with Radarr. We may also collect data about how you interact with messages we send to you, for example whether you opened an email or read an in-app message. We do this by using Analytics services provided by Google.

We collect data about the device you use to use our Services, including operating system details, web browser type, your mobile device identifier and mobile operating system, and the name of your ISP or mobile carrier. We may also collect your location data if your device permits this.

We also infer data about you based on the data you have provided or made available to us. This may include personalizing your experience of using our Services, suggesting different Services you may be interested in trying, or other inferences about you.

We are constantly trying to improve our Services to you. This means that we are introducing new features of our Services regularly, some of which may result in the collection of new data from you.

We will indicate where any personal information we have requested is mandatory or optional. We will also explain the consequences should you decide not to provide information which we have indicated is mandatory. In some circumstances this may mean we are unable to provide you with a certain service or product.

The data we collect varies depending on the source of the data, what the source or platform chooses to make available to us, plus what you choose to make available. It could include the following:

your name, username, handle, or other identifier; the content of the information you have published via that name, username, handle, or other identifier, including comments, expressions, opinions, posts, etc. your profile picture or other images or videos that you post or interact with your job title or profession (including category of profession, for example “journalist” your interests your location your gender any other information you publish on an Internet website we crawl or on a third party platform that provides us with data In addition to the data you make available about yourself, we may also use that information to infer other data about you. For example, based on your name, we may infer your gender. Equally, based on the content of one of your posts, we may infer some of your interests, your profession, your location, etc.

We may also analyse the content of the data you publish and provide our analysis to our customers. For example, if you publish a Tweet stating that you like a certain brand’s sneakers, we may mark that Tweet as having a positive sentiment toward that brand.

The legal basis for our processing of data about you is generally pursuant to our “legitimate interests”. Our legitimate interests are in providing our Services to our customers, which includes providing technology that empowers our customers to act with more certainty in a way that is easy-to-access and use. However, the legal basis for our processing of data may also be where we have your consent (for example where consent is required to send certain marketing communications) or where the processing is necessary for compliance with our legal obligations (for example where we receive requests from regulatory authorities).

We combine data about you across our different Services. We use data and content that you and other users provide or make available to us to provide the Services to you and our other customers. We also use data to conduct research and development for the improvement of our Services so that we can provide all of our users with a better experience.

We communicate with you in writing, via email, or other means available on or through the Services (for example, our Support buttons on the platform). We may communicate transactional or service messages to you, such as welcoming you to our Services or informing you of scheduled downtime.

The Company may also use Data for business purposes. For example, the Company may use the information you provide to contact you in order to inquire about your interest in the Services and subsequently send you information about the Company, and it’s partners, for example about promotions, or events. In respect of marketing communications, you can opt out of receiving future communications in the footer of each email we send to you. You cannot opt out of receiving transaction or service messages from us.

The Company also uses this Data to perform the requested services. For example, if you complete a “Book A Demo” web form, the Company will use the information provided to contact you regarding your interest in the Services.

The Company uses your Data to further the utility of our services to and in the development and improvement of the Company as an organization. The Company understands the importance of the privacy of your information and does not lease, share or sell or in any way provide personal information to third parties. The Company will not disclose details of your personal information to any third party unless:

It has been stated otherwise in this policy. It is required by law to comply with a legal process, including but not limited to court orders or criminal/civil subpoenas. To enforce the terms and conditions of usage of Company’s products. To detect, prevent and address fraud or any sort of other illegal activity. The Company has the right to post and use any testimonials or recommendations that you provide to the Company on the Company’s blog or any other platform deemed fit by the Company. We may use your testimonials or recommendations as part of marketing, advertising or promotion related content, which may include personal information such as your name and general location that you have provided to the Company.

The Company used 3rd party payment processors to verify financial qualifications and collect payment from potential Clients and Participants.

The Company uses the Navigation Information on the website for the purpose of operating and enhancing the Company’s websites. In addition, the Company may use the Web Browsing Information in isolation or combine it with the the Company Data to obtain personalized information about the Company. To learn more about using the Information about your website navigation, please read Section 4 below.

We do not use your personal data to engage in automated decision making about you.

We retain your information as long as we have a legitimate business interest to process it or as long as you have not withdrawn your consent. This includes data you or others provided to us and data generated or inferred from your use of our Site. If you would like us to delete your information upon termination of your Agreement, please contact us at info@radarr.com

Cookies, Web Beacons and IP Addresses

The Company uses commonly used dedicated tools, such as cookies and web beacons, to collect information when you browse the Company’s Web Sites). This section describes the types of website Navigation Information used on the Company’s websites and how they are used.

Cookies

radarr.com uses cookies to facilitate your interactions with the websites and make them relevant. When you visit one of the Company’s websites, the Company’s servers send a cookie to your computer. Isolated, cookies do not identify you personally; they simply recognize your web browser. Unless you choose to identify yourself with radarr.com, by responding to a promotional offer, by opening an account or by filling out a web form (for example a “Contact Me” or “30-Day Free Trial” form), you remain anonymous.

The Company uses session cookies and persistent cookies. The first only last the time of an online session. They disappear from your computer when you close your browser or shut down your computer. The second remain on your computer even when you close your browser or shut down your computer. Note: If you disable cookies in your web browser settings, you will be able to explore the Company’s websites, but you may not be able to use our Services properly.

The section below shows how the Company uses the different categories of cookies, and what are the setting options available in this area:

Type of cookies Mandatory cookies Mandatory cookies allow you to browse and use the Company’s websites (for example, accessing secure websites and using the Company’s Services).

If you choose to identify yourself with the Company, the Company uses cookies by containing encrypted information to enable it to uniquely identify you. Each time you log in to the Services, a cookie containing a unique encrypted login linked to your account is placed in your browser. These cookies allow the Company to uniquely identify you when you connect to the Services and process your requests and transactions online.

To the extent that mandatory cookies are essential to the operation of the Company’s websites and Services, it is not possible to eliminate them.

2. Performance cookies These cookies collect information about visitors’ use of our website, including the pages they visit most often and any error messages that appear on certain pages. These cookies do not collect information that individually identifies Visitors. All collected information is grouped and made anonymous. They only serve to improve the functioning and performance of the Company’s website.

The Company may occasionally request the services of third-party companies to track and analyze the statistical information of Visitors to the Company’s Web Sites in terms of volume and usage.

To learn how to eliminate performance cookies using your browser settings, click here.

Functionality cookies Functionality cookies allow the Company’s websites to store the information you enter or the choices you make (for example, your user name, language, or geographic location) and to offer enhanced and customized features. These cookies also allow you to optimize your use of the Company’s Services once you are logged in. In addition, they can store changes you make to text size, fonts, and other web page elements that you can customize.

The Company may also use local storage to store your preferences or display content based on what you view on our websites, in order to personalize your experience or to make the performance better.

To learn how to eliminate feature cookies using your browser settings, click here. Eliminating these cookies can affect the features available when you visit the Company’s websites.

Targeting or advertising cookies The Company may occasionally request the services of third-party companies to track and analyze the statistical information of Visitors to the Company’s Web Sites in terms of volume and usage. The Company  sometimes uses cookies provided by third parties to evaluate the performance of the Company’s advertising. For example, these cookies store browsers that visit the company’s websites. The information provided to third parties does not include personal information. Once the Company has received them, however, it is possible to reassociate such information with personal information.

Web beacons

The Company uses the web beacons in isolation or in combination with cookies to collect information about how Customers and Visitors use the Company’s websites, as well as e-mails exchanged with the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you visit a particular website linked to the tag, and a description of a website linked to the tag. For example, The Company may place web beacons in marketing emails intended to inform the Company when you click on one of the links that directs you to one of the Company’s websites.

Social Media Functions

The Company’s websites may use social media features, such as Facebook’s “Like” button (“Social Media Features”). These features may collect your IP address and rate the page you are visiting on the Company’s website, as well as set a cookie for the function to work properly. Social Media Features may give you the ability to post information about your activities on the Company’s website to a profile page owned by you and provided by a third-party social media network so that you can share data with others. other users on your network. Social Media Features are hosted by a third party or directly on the Company’s website.

IP Addresses

When you visit the Company’s Social Web Sites, the Company retrieves your Internet Protocol (“IP”) addresses to track and consolidate non-personal information. For example, the Company uses IP addresses to identify the regions from which Clients and Visitors access the Company’s websites.